If you are not satisfied with the quality of merchandise received
and wish to return it for a refund, these guidelines should
be followed;
1. Retain original packing material with merchandise
2. Send an E-mail notification to us at drose@SomethingToShare.com
within two business days of the delivery. Be sure to
indicate your order number, description of problem and date
received. (Optionally, you can include your phone number
and hours at which you can be reached.)
3. An acknowledgment response will be sent to you which includes
our return address, your return confirmation number and instructions.
4. Utilizing the instructions received, promptly ship the
merchandise to our product returns address. (Note, please
ensure the merchandise is received in it's original condition
within three weeks of the arrival of the acknowledgment response
to ensure a timely and complete refund.)
5. Once received and verified a refund (credit card or check)
will be processed for the total original payment amount (including
the original shipping charge).
Returning Damaged Merchandise
If the merchandise is damaged upon arrival please adhere
to the following guidelines to ensure a timely replacement
of the merchandise (or refund if no replacements are available);
1. Retain original packing material and shipping documentation
with merchandise
2. Send an E-mail notification to us at drose@SomethingToShare.com
within two business days of the delivery. Be sure to
indicate your order number, description of damage to merchandise
upon receipt and date received. (Optionally, you can
include your phone number and hours at which you can be reached.)
3. As shipments will be ensured, a claim will be initiated
with the carrier based on the reported damage. A subsequent
acknowledgment response will be forwarded which includes your
return confirmation number and instructions.
4. Typically, the instructions will request the damaged merchandise
be promptly shipped to our product returns address. (Note,
please ensure the merchandise is received within three weeks
of the arrival of the acknowledgment response to ensure a
timely and complete refund.)
5. Once received and verified a refund (credit card or check)
will be processed for the total original payment amount (including
the original shipping charge).
